Shipping policy

Shipping Costs

Free Shipping in Italy: For all orders placed in Italy, shipping is completely free. The price you see is the final price - no surprises or hidden costs.

International Shipping: For shipments abroad, we apply an additional cost that varies according to the destination country. This cost will be clearly indicated during the ordering process, ensuring transparency and clarity about the total cost.

Delivery Times

Custom Handmade Creations: Since each piece is handmade, we take up to 30 days from the order confirmation to deliver it (for payments by bank transfer, the time starts from the date of credit).

Holiday Periods: For orders placed after December 10th, shipments will resume from the second week of January. This allows us to maintain the high quality and care that each product requires.

Courier

Shipping with Poste Delivery Express: We entrust our ceramics to Poste Delivery, ensuring a safe and reliable delivery.

Insured Shipping

Safety First: Every item purchased on our site is shipped with an insurance policy to ensure that it arrives at its destination in perfect condition. We pack each product with the utmost care to prevent damage during transport.

Sign with Reservation: Upon delivery, we ask you to check the integrity of the package and to sign with reservation even if the outer packaging appears intact. This step is critical to activate the insurance process if needed.

In Case of Damage

If you should find any damage, we invite you to contact us immediately via email at info@ceramichesofia.it, attaching detailed photos of the damaged product. We will promptly take care of your report and proceed with the replacement of the goods.